Scope
This Privacy Policy explains how MONTERIQ LLC (“MONTERIQ,” “we,” “us,” or “our”) collects, uses, and protects personal information when you visit our website, request product access, communicate with us, or use cloud software services governed by an account or subscription agreement.
Information we collect
We may collect contact and business information such as name, work email, company, telephone number, team size, role, and product interests; account information such as login identifiers, workspace membership, and preferences; service content entered into a workspace; transaction records such as plan, invoice, amount, and payment status; communications and support records; and technical information such as IP address, browser, device, timestamps, and product usage events.
Payment card details should be processed by the selected payment provider and not stored directly by MONTERIQ. Customers should not place passwords, payment credentials, regulated data, or unrelated sensitive information in public website forms.
How we use information
We use information to respond to product inquiries, create and administer accounts, deliver requested software functions, provide customer support, process subscriptions, secure and maintain the service, understand product performance, communicate service changes, comply with law, and enforce our agreements.
How information is shared
Information may be shared with vendors that provide hosting, infrastructure, authentication, email, analytics, customer support, payment processing, and professional services. Vendors receive information only as needed to perform services for MONTERIQ. We may also disclose information to comply with law, protect rights and safety, investigate misuse, or complete a business transaction subject to appropriate protections. We do not sell personal information for money.
Retention and security
Information is retained for as long as reasonably necessary to provide the service, maintain business and accounting records, resolve disputes, meet legal obligations, and protect the platform. MONTERIQ uses administrative and technical safeguards appropriate to the information handled, but no online service can guarantee absolute security. Production retention periods and security controls must reflect the deployed system and applicable customer agreement.
Your choices and rights
Depending on jurisdiction, individuals may have rights to access, correct, delete, restrict, or obtain a copy of certain personal information. Account administrators may control workspace data and user access. Requests are subject to identity verification and applicable legal or contractual retention requirements.
Cookies, international processing, and children
The website may use essential cookies and limited analytics. A consent mechanism will be provided where required. Information may be processed in countries other than the user’s location, subject to applicable transfer requirements. MONTERIQ is intended for business users and is not directed to children under 13.
Changes
We may update this policy as the product, vendors, or legal requirements change. The current version will be published with a revised effective date.
Contact
Privacy requests may be submitted by email at contact@monteriqllc.com, through the website request form, by telephone at +1 947-203-2988, or by mail to MONTERIQ LLC, 1817 Carey Ave, Cheyenne, WY 82001, United States.